Service Desk Analyst

Melbourne - Permanent / Full Time

A well-established company operating within the FinTech sector have an immediate need for a Service Desk Analyst. This is a perm position, with the company ideally looking to have someone start ASAP.
In this role, you will be responsible for providing email and phone-based support across a medium scale user base, from time to time you will also be required to provide desk side support.

This role is an excellent opportunity to take your IT career to the next level with a real emphasis on training and development for the successful candidate. 

The ideal incumbent for this position will have the following skills, experience and attributes:
  • Previous experience within a level 1-2 support role 
  • Excellent technical knowledge of desktops/laptops, printers and telephony
  • Hands-on hardware troubleshooting experience
  • Experience supporting Windows 7 and 10, Office 365 and Active Directory
  • Ticketing experience using either Jira or ServiceNow
  • Knowledge of ITIL and best practise around it
  • Exceptional interpersonal and communication skills, and strong customer service skills
This is a great role to further develop your career and experience within a close-knit IT team reporting to a highly supportive manager. Apply now or call Dylan on (03) 9245 0603 for a confidential conversation.

Posted: 15 April 2019

Location: Melbourne

Type: Permanent / Full Time

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Dylan George

With a football in one hand (and a vinyl record in the other), easy going Dylan has a heart of gold.

03 9245 0603

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