Service Desk Analyst (6 month contract)

Melbourne - Permanent / Full Time

This is an exciting opportunity for someone with 1-2 years experience in a Service Desk Analyst role on a 6 month contract (with view of extension)

Deliver IT support services to internal users, with a high level of focus on customer service, efficiency and continual service improvement . 

The team is responsible for:
  • Providing the first point of contact for IT services to users.
  • Provide skilled technical troubleshooting and advice to staff on general IT processes and practices
  • Managing assigned Incidents and Service Requests throughout their lifecycle.
  • Providing a high level of customer service and quality focus.
  • 2 Years + experience in Service Desk environment or similar.
  • Tertiary or TAFE qualifications in Information Technology or Business, or equivalent work experience.
Must Have: 
  • Experience in Microsoft application stack including Office 365, SCCM, AD, Exchange on prem/Online
  • Experience in PowerShell scripting
  • Experienced in taking calls achieving FCR
  • ITIL Foundation Certification or relevant experience in and ITIL environment
  • Service Now ITSM tool or equivalent (SNOW Preferrable)
If you are interested in this role, please 'apply' or send your CV through to:

Posted: 02 August 2022

Location: Melbourne

Type: Permanent / Full Time

Want to know more?
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Tom Strickland

Having been put in a West Ham kit before he could walk, Thomas didn’t have a choice but to support the Hammers. When he is not watching them lose, Thomas will be helping you win, by scoring you your dream role.

03 9245 0601

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